Effective Date: January 1, 2024
Last Updated: March 4, 2026
1. Introduction
Havana Savannah (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Havana Savannah mobile application (“App”), website, and related services.
By using the App, you consent to the data practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use the App.
2. Information We Collect
2.1 Personal Information You Provide
We may collect personal information that you voluntarily provide when you:
Create an account
- Name
- Email address
- Phone number
Place an order
- Pickup or delivery information
- Payment information
- Order details
Contact customer support
- Any information you provide during communications with us
Payment information is processed through secure third-party payment processors. Havana Savannah does not store complete credit card numbers on its servers.
2.2 Automatically Collected Information
When you use the App, certain information may be collected automatically, including:
Device Information
- Device type
- Operating system
- Mobile network information
- Unique device identifiers or advertising identifiers
Usage Information
- App activity and interactions
- Pages viewed
- Links clicked
- Time spent within the App
- Crash reports and diagnostic information
Location Information
- Approximate location based on your device or IP address
- Precise location only if permission is granted through your device settings
You may disable location permissions at any time through your device settings.
3. How We Use Your Information
We may use the information we collect to:
- Create and manage your account
- Process and fulfill orders
- Process payments and transactions
- Provide customer support
- Send order confirmations and updates
- Personalize your experience within the App
- Send marketing communications and promotional offers (with your consent)
- Improve our services and App functionality
- Analyze usage trends and performance
- Prevent fraud and protect security
- Comply with legal obligations
4. Push Notifications
With your permission, we may send push notifications to your device regarding:
- Order updates
- Promotions and offers
- App updates
You may disable push notifications at any time through your device settings.
5. Sharing Your Information
We do not sell your personal information.
We may share your information in the following situations:
Service Providers
We may share information with trusted third parties that help us operate our services, including:
- Payment processors
- Delivery services
- Cloud hosting providers
- Analytics providers
- Customer support tools
These service providers are required to protect your information and only use it to perform services on our behalf.
Legal Requirements
We may disclose information if required by law or if we believe disclosure is necessary to:
- Comply with legal processes
- Protect our rights or property
- Protect the safety of users or others
Business Transfers
If Havana Savannah is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
6. Your Rights and Choices
Depending on applicable laws, you may have certain rights regarding your personal information.
Access and Correction
You may access and update your personal information through your account settings.
Marketing Communications
You may opt out of marketing emails by following the unsubscribe instructions included in those emails.
Account Deletion
You may request deletion of your Havana Savannah account and associated personal data at any time.
Instructions for submitting a deletion request are available on our Data Deletion page:
https://www.havanasavannah.com/data-deletion
7. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Complete transactions
- Meet legal obligations
- Resolve disputes
- Enforce agreements
When data is no longer needed, it will be securely deleted or anonymized.
8. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information.
However, no system can guarantee complete security.
9. Children’s Privacy
The Havana Savannah App is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children under 13. If such information is discovered, it will be promptly deleted.
10. International Users
If you access the App from outside the United States, your information may be transferred to and processed in the United States where our systems are located.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When updates occur, the revised version will be posted on this page with an updated “Last Updated” date.
Your continued use of the App after changes are posted constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Havana Savannah Customer Support
Email: info@havanasavannah.com
Phone: 661-269-7964